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Frequently Asked Questions


A Tax (VAT 15%) is automatically applied to all prices on the online store.

The price you see on any product includes VAT, however Delivery is excluded.


You have 7 days to make a return on the item(s) you have purchased from Crafty. Item(s) are inspected before a refund is made. You are liable for the physical return of the good(s). You must present proof of purchase with an Original Tax Invoice.


The Lead Time on an order where the Quantity is either single unit or small amounts, is usually 5 Working Days. We generally delivers with The Courier Guy to any City or established Town in South Africa. Fixed Delivery Charge of R180 is applied at checkout. If you wish to collect your purchase, we are situated at 167 Edison Crescent, Hennops Park, Centurion, Gauteng.

When placing an order at checkout, please specify if you wish to collect your product at our Location.

Pickup Location

The pickup location for all orders (if you have de-selected delivery charge at Checkout) is : Unit 2 and Unit 3, 167 Edison Crescent, Hennops Park, Centurion, Gauteng, 0156.

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